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Answers to the most commonly asked questions
For customers that are paying 12 months upfront ec2i will accept a purchase order with 30 day payment terms. The service will become active on the agreed contract start date but should payment not be received in the 30 day invoice period it may be disrupted.
For customers who pay on a month to month basis, ec2i will provide bank details and recommend you setup a standing order to cover the 12 month period with payments set to the agreed day. Service will only begin once we receive the first payment and if payments are missed your service may be disrupted.
ec2i are happy to cross reference your PO number on our order form for your internal tracking and records.
Please note that we do not accept Purchase Orders as form of payment nor the terms and conditions associated with your Purchase Order.
By signing the ec2i SaaS order form you are bound to the terms and conditions found here which supersede any terms and conditions on your Purchase Order.
ec2i support is available from 8:30am - 17:30pm (GMT) Monday to Friday excluding UK Bank Holidays.
Support is via telephone or email and we may occasionally invite you to "Screen Share" if we need to diagnose a problem or offer onscreen training or assistance.
Yes. ec2i have a Professional Services team who are able to assist in discovery, documentation, build, development, training and change management.
Please contact your Account Manager for further information.